Policies

TAX AND SHIPPING

Adult Signature Required

All carriers specify that wine orders require a person at least 21 years of age sign for your delivery. The use of a business address can help expedite delivery by a day and often makes the signature requirement easier.

Shipping Rates

Shipping costs for wine within the continental U.S. are applied and will appear in the shopping cart before you complete your transaction. The carrier and service speed may vary by state and time of year. The shipments will be delivered by UPS Ground or Golden State Overnight.

For all orders and club shipments of wine to the following states, shipping rates are applied per bottle according to the chart below. Quantities listed represent box sizes used for shipping. For quantities not listed, go to next higher quantity. Quantities over 12 will ship in two or more boxes.

SHIPPING TABLE HERE

For residential deliveries, a $2.50 surcharge will be applied. Because wine shipping regulations require an adult signature, having your wine shipments delivered to a business address is often the best choice. The $2.50 surcharge will be waived for shipments to business addresses. It most often results in a better experience with the delivery of the wine.

RETURNS/EXCHANGES

Because the wines we offer are rare and in limited supply, orders are subject to availability. If necessary we will replace with wines of equal or greater value.

If in the rare event that a shipment is returned to us as undeliverable within 45 days of shipping, we will issue a credit to the original form of payment less a 15% restocking fee, less shipping and handling, provided that the wines are returned in good condition. Please allow up to 14 business days from receipt of the shipment to receive your credit.

Wines being replaced for your satisfaction are added to your next club shipment to avoid additional shipping fees.

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is safe with us. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. In order for SSL security to work, you must use an SSL enabled browser.

If you still have concerns about ordering electronically, feel free to call 800-447-3060 and place your order over the phone.